Refund policy

We want you to love your items from The Ivory Winds. If something arrives damaged or isn’t what you expected, please contact us at info@theivorywinds.com within 7 days so we can help.

We create every piece with care and intention. Due to the nature of our products, all orders are final sale and are not eligible for return, refund, or cancellation.

We want you to love your items from The Ivory Winds. If something arrives damaged or is not what you expected, please contact us at info@theivorywinds.com within 7 days so we can help.

If your order arrives damaged or you receive an incorrect item, please notify us at info@theivorywinds.com within 7 days of receipt. We will review your case and assist you as quickly as possible with a replacement or suitable resolution.

The Ivory Winds is committed to exceptional craftsmanship, thoughtful design, and uncompromising quality. Our products are created with artisanal methods. While every effort is made to accurately represent our products, colors, patterns, and finishes may vary slightly due to differences in screen displays, photography, and production processes.

These subtle variations are a natural part of the manufacturing process and contribute to the unique character of each piece without affecting its quality or performance.All images shown on our website are intended to be representative of the product. Minor variations may occur in the final item received.